Overpayment Reimbursement Specialist I

Title: Overpayment Reimbursement Specialist

Location: Remote: TX, MO, TN, & FL

Allsup �?? True Help. Rewarding. Teamwork.

Allsup, LLC is s a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You�??ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate�??including SSDI, veteran�??s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

Position Summary:

An Overpayment Reimbursement Specialist facilitates the reimbursement of private disability benefit overpayments (short-term disability (STD) and/or long-term disability (LTD)) created by the award of Social Security Disability Insurance (SSDI) benefits as well as repayment of fees owed to Allsup for Social Security Representation Service. Serves as the point of contact for claimant�??s regarding overpayments. This position also performs administrative functions.

Essential Job Functions:

• As part of a contact center, effectively communicate with claimants, through telephone, letter, or e-mail, the private disability benefit overpayment obligation and Allsup�??s Overpayment Reimbursement Service (ORS) process and fees owed to Allsup for its SSR Services.
• Educate claimants regarding the OP obligation and Allsup�??s services to facilitate repayment of any potential reimbursement due to the carrier.
• As part of a contact center, answer incoming calls from claimants with additional questions regarding the ORS forms, the overpayment obligation, the method of repayment, repayment of SSR fees, or any related issues.
• Assist in providing the overpayment calculation request and the SSDI award information to the ORS client companies.
• Assist in obtaining the overpayment calculations from the ORS clients.
• Monitor/follow up for the release of primary and dependent SSDI benefits and the release of any revised SSDI award information.
• Contact banks to verify funds for the initiation of electronic withdrawals.
• Initiate the electronic withdrawal of funds when said funds have been verified.
• Contact claimants, via telephone, letter, or email, when required, before initiating electronic withdrawals.
• Record ORS reimbursements or ORS closed cases and inform the client company as needed.
• Cross train on other positions within the finance operations department to provide backup as needed.
• Maintain strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.
• Situational persuasive communication skills, i.e. needs to be able to adjust communication style to educate and influence a claimant�??s repayment behavior.

Requirements:

• High School Diploma required, an Associates�?? Degree preferred.
• 6 months customer service experience or appropriate Allsup experience.
• Ability to work in a fast paced and multi-tasking environment.
• Excellent grammar, spelling, oral, and written professional communication skills.
• Must possess problem-solving abilities.

Benefits:

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Heath Savings Accounts
• Pet Insurance
• Tuition Reimbursement
• Employee Assistance Program

Work Schedule:

• Monday to Friday
• Full-time
• Remote: AZ, TX, MO, TN, & FL
• $15-$20.72

Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.